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Events at NFLS - Summer/Fall 2011


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NFLS Continuing Education (CE)

The "What's Going On - Fall 2011" calendar (PDF) - list of all NFLS events (meetings and classes)
NFLS Events Web Calendar
NFLS Continuing Education (CE) | Other CE Opportunities
Class recordings & handouts: 2012 | 2011 posted below | Pre-2011

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2011 Classes - full descriptions and Registration below:
[printable copy here]

Customer Service: Hold the Pickles (webinar)  - Thurs., Aug. 18th: 12 pm | Handout | Webinar recording
Grassroots Meeting – Tues., Sept. 20th: 1 pm – 4 pm @ NFLS mtg. room | Handout
Visioning the Library of the Future – Fri., Sept. 30th: 9 am – 2 pm @ Brown Co. Lib. Auditorium
Unexpected Usages of Social Media (webinar) – Tues., Oct. 4th: 2 pm | Webinar recording

Teens, Tweens & Social Networking (webinar) – Thurs., Oct. 20th: 2 pm | Webinar recording
Public and School Library Summit – Thurs., Oct. 27th: 9 am – 2 pm @ Kress Family Lib., De Pere
What Should I Say? (webinar) – Wed., Nov. 9th: 1 pm | Webinar recording
Ebooks and Digital Audiobooks – Tues., Nov. 15th: 1pm – 4 pm @ NFLS mtg. room
Time Flies... But Where? (webinar) – Thurs., Nov. 17th: 1 pm

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Customer Service: Hold the Pickles (webinar)
Thursday, August 18th: 12 pm
Presented by: Vanessa Uribe, Library Director, El Dorado Law Library

Most of us have attended customer service trainings, but did we ever relate it to easing
stress in the workplace? Can good customer service help us in times of less resources?
What about job security?

Based on the famous Zingerman's Delicatessen in Ann Arbor, Michigan, this session will explore:

- The 5 Elements of Customer Service
- How to Practice it
- How to Overcome Challenges

This webinar is worth 1 CE credit.

Handouts / Webinar recording

Find out what people like about Zingerman’s here: http://www.zingermans.com/aboutus.aspx

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Grassroots Meeting
Tuesday, September 20th: 1 pm – 4 pm
NFLS Meeting Room Presented by: Barbara Huntington, Kits & Kaboodle

This annual meeting will feature great presenters and a chance for youth librarians to collaborate!

This workshop is worth 3 CE credits.

Program & Handout

Register here:
https://spreadsheets.google.com/spreadsheet/viewform?formkey=dEU3Ti1UeUpTbWdlNnY5ZkFUZmhvS1E6MQ

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Visioning the Library of the Future
Friday, September 30th: 9 am – 2 pm
Brown County Library Auditorium
Presented by: Sharon and Dan Wiseman, Wiseman Consulting

What will libraries look like 10 years from now, both physically and in terms of content?
What will change? What will customer service look like? What do we need to do to
"get to" this place?

Sharon and Dan Wiseman began "Wiseman Consulting and Training" in June 1995 when
Sharon Wiseman moved to the Chicago area after serving with the Indiana State Library
as its Associate Director for Library Development. She began working with libraries and
library systems in Illinois immediately. Dan, while employed as a senior organization
development professional at United Airlines, began providing assistance as the scope
of the projects grew over the next 6 years.

In 2001, Dan left United Airlines and began working full time in the business. Sharon is
currently the Director of Staff and Organization Development for the Gail Borden Public
Library District in Elgin, IL.

Their clients have included small libraries, big libraries, library systems, state libraries,
university libraries, special libraries, and library associations. Their goal is to keep the
tradition of fast, friendly, focused, and flexible services constantly fresh.

This workshop is worth 4 CE credits. Lunch is included for NFLS member librarians.

To Register please contact Denise Fitzgerald at NFLS at:
EMAIL: dfitzger[at]mail.nfls.lib.wi.us or CALL: 920-448-4410

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Unexpected Usages of Social Media (webinar)
Tuesday, October 4th: 2 pm
Presented by: Joe Murphy, Science Librarian & Coordinator of Instruction and Technology,
Kline Science Library, Yale University.

Most of us have used social media sites such as Facebook and Twitter to announce library
events, share photos and promote contests. But what about using these tools to create
fund raising opportunities, build community and fight budget cuts?

Joe Murphy, a librarian at Yale University, will explain why libraries need to get out of their
"comfort zone" and explore new ways of using social media. He will also cover why sites
such as FourSquare and Groupon can also serve as powerful resources. See what other
libraries are doing and how these "unexpected usages" can work for you!

Webinar recording

This webinar is worth 1 CE credit. It’s being co-sponsored with the South Central Library System.


Register here:
https://www1.gotomeeting.com/register/436664784

Joe Murphy is a librarian, innovator and professional speaker. He helps libraries and the
information industry spot trends to help maximize their technology change opportunities.
A graduate of the University of Hawaii at Manoa, Joe was named a Library Journal "Mover
and Shaker" in 2009
. He authors the influential Twitter account, "libraryfuture," that has
over 6,100+ followers.

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Teens, Tweens & Social Networking (webinar)
Thursday, October 20th: 2 pm
Presented by: Laura Solomon, Library Services Manager, Ohio Public Library Information Network

We often have assumptions about how teens and tweens use the Internet. But:

* Are those assumptions true?
* Should your library have a MySpace or a Facebook account? Both?
* How about Twitter?
* What about cellphones? Text messaging? iPads?

Learn the answers to these questions and many more, as well as discovering how your
library can effectively engage (or not) with young people in social media.

Webinar recording

This webinar is worth 1 CE credit. It’s being co-sponsored with the Manitowoc-Calumet Library System.

Register here:
https://www1.gotomeeting.com/register/287329449

Laura Solomon is the Library Services Manager for the Ohio Public Library Information Network
and the former Web Applications Manager for the Cleveland Public Library. She has been doing
web development and design for over twelve years, in both public libraries and as an independent
consultant. She is a 2010 Library Journal Mover & Shaker. Her book, "Doing Social Media So It
Matters: A Librarian’s Guide"
, was published in late 2010. As a former children’s librarian, she
enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need
to better serve the virtual customer.

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Public and School Library Summit
Thursday, October 27th: 9 am – 2 pm
Kress Family Branch Library, De Pere
Presenters: Marge Loch-Wouters, Youth Services Manager, La Crosse Public Library &
Pete Angilello, Library Media Specialist, Green Bay Area Public Schools

This one-day summit will allow school and public librarians in the NFLS/NEWIL service area
to share information, network and collaborate. It is made possible by a 2011 LSTA grant.

Marge Loch-Wouters of the LaCrosse Public Library and Pete Angilello of the Green Bay
Area School District will lead a morning discussion/presentation at the Kress Family Library
in De Pere. After lunch, small groups will work together and develop usable action plans to
carry forward.

This workshop is worth 4.5 CE credits. Lunch and all materials will be provided!

Register here:
https://spreadsheets.google.com/spreadsheet/viewform?formkey=dEVIaHJyb3Y1MFYtejM5ZlRlUl81Vnc6MQ

 

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What Should I Say? (webinar)
Wednesday, November 9th: 1 pm
Presented by: Jamie Matczak, Nicolet Federated Library System

Whether you are sending out a staff memo or emailing your grandmother, solid communication
is key to getting your message across. We are writing, tweeting, instant messaging and texting
more than ever. Join in for a fun, interactive webinar where you will learn tips and tricks to improve
your written communication!

In this webinar, we will discuss:

- Why you should use short, familiar words
- Why you should avoid acronyms, sexist language, negative words and "rubber stamps"
- How to write "stronger"
- How to convey "bad news" (there is a right way to do this!)
- Good email and text messaging etiquette

This webinar is worth 1 CE credit.

Webinar recording

Register here:
https://www2.gotomeeting.com/register/156401554

Jamie Matczak is the continuing education, youth and public information coordinator for
the Nicolet Federated Library System in Green Bay. She is also an adjunct instructor for
Lakeland College in"Business and Professional Rhetoric," a course required of all accounting,
business and marketing majors. In her opinion, it should be required of ALL majors.

 

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Ebooks and Digital Audiobooks
Tuesday, November 15th: 1pm – 4 pm
NFLS Meeting Room
Presented by: Keetra Baker, Electronic Services Support Specialist, Winnefox Library System.
Keetra Baker will cover both OverDrive audiobooks & ebooks and NetLibrary ebooks. She’ll
demonstrate finding, placing holds, downloading, and transferring digital media onto ebook
readers and other mobile devices.

This workshop is worth 3 CE credits.

Register here:
https://spreadsheets.google.com/spreadsheet/viewform?formkey=dHlhdHNaUnVMZzRnU1Q2X2VpZXFjblE6MQ


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Time Flies... But Where? (webinar)
Thursday, November 17th: 1 pm
Presented by: Jean Anderson, South Central Library System

As libraries struggle with diminishing budgets, librarians are being asked to do more with
less. Turn your To Do list into a Done list by attending this interactive webinar and discover
tips, tricks and tools to help you manage your time. In this webinar, we'll:


• Discuss common time management challenges
• Explore tips & tools to address these challenges
• Describe how your work habits affect your time management
• Share your tips, tricks and tools - how do you manage your time?


This webinar is worth 1 CE credit.


Register here:
https://www1.gotomeeting.com/register/148983689


Jean Anderson is the Continuing Education & Multitype Coordinator for the South
Central Library System. She has taught Basic Reference for UW SLIS Continuing
Education and was a reference librarian over 10 years. She's still looking for her
"perfect" time management system.

*This program is based on the "Time Flies... But Where? Time Management Tips
and Tools"
by Sandra Nelson, published by the Public Library Association.

Nicolet Federated Library System
515 Pine Street
Green Bay, WI 54301
920.448.4410 || FAX 920.448.4420
This page was updated on 01 July 2011